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Any goods purchased on the website are supplied by Silversilk Ltd. All transactions will be completed in Pound Sterling. All cheques payable to Silversilk Ltd.

Returns Policy
OUR 14 DAY GUARANTEE

You can return any item bought at UB40.co.uk to Silversilk Ltd within fourteen days of receipt and get a full refund or have the item exchanged. You can return it because you simply don't like it, because it didn't fit, because of a manufacturing fault or because we sent an item in error. To return an item please send to Silversilk Ltd, PO Box 15345, Birmingham, England, B9 9GJ, United Kingdom. We can also be contacted on +44 (0) 121 7728 945.

Beyond OUR 14 DAY GUARANTEE PERIOD

Sadly once the 14 day guarantee period has passed Silversilk Ltd can only accept items back that clearly have manufacturing faults. We aren't able to take back items that don't fit, where shipped wrongly or you simply didn't like once our guarantee period has ended.

EXCEPTIONS TO RETURNS POLICY

There are one or two exceptions to our returns policy. Silversilk Ltd aren't able to accept returned items that have clearly been worn and washed (unless there is a manufacturing fault with them) or are soiled or dirty. We can't accept items back that (in our opinion) have been deliberately damaged or have been subject to excessive wear and tear. All returned items must be in un-worn condition and should be returned with the original packaging.

Delivery Costs & Delivery Times

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 1pm, Monday-Friday. We normally use Royal Mail.

It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Royal Mail should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first.